Privacy Policy

Zibrock ("we", "our", "us") is a proprietary trading firm that operates evaluation programs and funded simulated accounts. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website or use our services.

By using the Services, you consent to the practices described in this Policy.

We collect information that you provide directly, information collected automatically, and information from third parties:

• Account data: name, email address, date of birth, country of residence, and account credentials
• Verification data: government-issued ID, proof of address, and other documents required for KYC and AML compliance
• Payment data: billing details, payment-method tokens, and transaction history (full card numbers are processed by our payment providers, not stored by Zibrock)
• Trading data: account performance, trade history, and behavioural metrics on the simulated trading environment
• Technical data: IP address, device identifiers, browser type, operating system, language, and pages visited
• Communications: messages exchanged with our support team via email, Telegram, or live chat

We use the information we collect to:

• Provide, maintain, and improve the Services
• Verify your identity and meet our legal and regulatory obligations
• Process payments, payouts, and refunds
• Detect, investigate, and prevent fraud, abuse, and breaches of our Terms
• Communicate with you about your account, programs, and important updates
• Send marketing communications where you have opted in (you can opt out at any time)
• Analyse aggregated usage data to improve product performance and user experience

Where the GDPR or comparable laws apply, we rely on the following legal bases: performance of a contract (to deliver the Services you sign up for), legal obligation (KYC, AML, tax), legitimate interests (fraud prevention, product improvement), and consent (marketing communications and certain cookies).

We use cookies and similar technologies to operate the website, remember your preferences, and analyse traffic. You can control cookies through your browser settings; disabling certain cookies may affect functionality.

We use both first-party cookies and a limited set of third-party cookies from analytics and advertising providers. A consent banner is shown on first visit where required by law.

We do not sell your personal data. We share information only in the following circumstances:

• Service providers — payment processors, KYC/AML vendors, hosting and analytics providers, customer-support platforms, all bound by confidentiality obligations
• Legal and regulatory authorities — where required by law, court order, or to protect our rights and the safety of users
• Corporate transactions — in connection with a merger, acquisition, or sale of assets, in which case we will notify affected users

Zibrock is headquartered in the United Arab Emirates and may transfer your data to service providers located outside your country. Where required, we use appropriate safeguards (such as Standard Contractual Clauses) to protect your data during international transfers.

We retain personal data for as long as your account is active and for as long as necessary to comply with legal, accounting, or reporting obligations. KYC records are typically retained for at least five years after the relationship ends, in line with AML regulations.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to legal retention requirements
• Object to or restrict certain processing activities
• Request portability of your data in a machine-readable format
• Withdraw consent at any time for processing based on consent
• Lodge a complaint with the data protection authority in your country

To exercise any of these rights, contact us at the address in the "Contact Us" section below. We may need to verify your identity before responding.

We implement administrative, technical, and physical safeguards designed to protect your personal data, including encrypted transport (HTTPS), encryption at rest for sensitive data, role-based access controls, and regular security reviews. No method of transmission or storage is 100% secure, however, and we cannot guarantee absolute security.

The Services are not intended for individuals under 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the "Last updated" date and, where appropriate, by sending an email or in-app notice. Your continued use of the Services after changes take effect constitutes acceptance of the revised Policy.

If you have questions about this Privacy Policy or wish to exercise any of your rights, contact us at support@zibrock.com or via Telegram at @zibrocksupport. Postal mail can be sent to: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.